Rogue Audio


I purchased a pair of M120's about a month and a half ago knowing that their history of maintenance. I purchased them from a dealer who sells a lot on here and who gave me a reasonable price on them. When I received them one kt88 was non functioning. I did not hold the seller liable, feeling that this could have happened during shipping and considering the care he had taken in packaging he demonstrated due diligence.

After replace the the tube I sat back and enjoy my purchase for a few weeks during which time I contacted Rogue and inquired about maintenance expectations. They informed me that most of the infield failure were due to bias resistors and the rectifier bridge failing. So, on their recommendations I bought drop in replacements. I also picked up new binding posts, as those plastic ones bother me.

Well, I wasn't happy with the low level ground noise I was getting, so back on the phone to Rogue I went. Again they answered my questions promptly and said it was fine to lift the circuit ground as long as I grounded the chassis, which I did and problem solved.

Another few weeks past and I started to hear a buzz during solo trumpet and female vocals. I trouble shot the problem and decided that maybe the rectifier of a biasing resistor might have been the issue. A pleasant call back to Rogue confirmed that would be a safe path to ho, so I replaced those. Unfortunately this did not solve the problem. Well, I think you know where I'm heading. Back to the phone I went and again another pleasant call confirmed that I should send it in.

Rogue informed me that they have a flat repair fee of $175.00, and would not only fix it but replace any questionable components, as well as, perform any updates. To me that is a bargain, so last Tuesday I sent it out. Today they called me back and said the repair was done and would send the amp back to me tomorrow. They said that a joint was broken, which require resoldering. They cleaned it up and did a few other minor things and praised the work I had done under their guidance, something I was afraid they might laugh at.

Ling story short....this is exceptional customer service. I don't know many manufacturers that would assist a customer who bought their product second hand like this. And wwhen finally requiring the amp to be sent in getting in done in less than a week. Wow!!!!

BTW, I don't hold the seller liable. Shipping a product like this cross country can certainly take out a tube a break a joint. And, again they took good care to ensure packaging was solid.

The amp should be back to me by Wednesday and in service. Maybe someday I can upgrade them to the m180's. Rogue has certainly earn my praise and future business, as well as, pleased my ear!
raymonda
Indeed, Rogue should be repeatedly and frequently commended for how they truly stand behind their products, whether past or present, under warranty 1st owner, or out of warranty Nth owner. I strongly dislike manufacturers that won't service 2nd hand gear for reasonable rates, or won't transfer warranties -- to me that says they take NO pride in their workmanship.

Rogue's fees and turnaround times for out of warranty service are so ridiculously reasonable that they make other american tube amp makers' rates & service look like a bad joke.

I've proudly run Rogue's Hera and Apollo in my system for almost 5 years now -- plus I've also owned many other pieces of their gear. The reliability & quality are outstanding; the sound is superb, and I know I'll never get into a hole that can't be reasonably dug out of with Rogue's help.
In addition to Rogue the OP should be commended on his attitude and reasonableness during this process. So many buyers knee jerk reaction to a problem is to blame the seller or manufacturer. You did neither and as a result have a nice amp and a solid relationship with a good manufacturer, I applaud your patience and positive attitude!
I agree rogue audio has the best custumer service anywhere, plus you can just call them to ask for advice, not to mention they make a fantastic sounding product at an incredible value, i own a tempest 2 for the last 5 years and i never been happier
Another vote for Rogue Audio customer service. This company is doing so many things "right"- it is important to post both positive & negative experiences when dealing w/ these companies. Keep me posted and happy listening!
The amp arrived this morning, 1 week after I sent it in. I hooked it up and gave it a quick listen, featuring my vinyl version of Fagen, "Night Fly" and a multi-track mix of Cat Empire I did back in 2007. All sounded great.

Again, exceptional service!!!!!!