They will take care of you. Be a little patient. I had a cartridge start to go out one month after the warranty expired and they sent me a new cartridge. It is my experience that they will take care of their customers.
Blessings, Bob
Blessings, Bob
Any Grado Warranty/Service Issues?
Sent a BRAND NEW Grado Platinum Cartridge back to them for warranty service 'cause 1 channel was completely "dead". Tried it on 2 turntables & 2 pre-amps to ascertain that it was not my front-end equipment.
USPS Tracking shows that they received it 8/4/08. Telephoned 5 times since to inquire of status of cartridge. Their reply each time was that Mr. Grado is "on vacation", "stepped out" and "will be back tomorrow". Hummmmmmm.......
Can anyone shed some light on them? Any one else experience problems with them? Thanks...
USPS Tracking shows that they received it 8/4/08. Telephoned 5 times since to inquire of status of cartridge. Their reply each time was that Mr. Grado is "on vacation", "stepped out" and "will be back tomorrow". Hummmmmmm.......
Can anyone shed some light on them? Any one else experience problems with them? Thanks...
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- 7 posts total
Grado was closed for most of August. John was enjoying the beach. Thus the reason most likely for the delay. I'm sure you'll receive it back soon:) Repair time is usually 2-3 weeks on most items. Thank You. Drew Baird, P.E. Moon Audio 308 Chrismill Lane Holly Springs, NC 27540 919-649-5018 [email protected] http://www.moon-audio.com |
- 7 posts total