I sent them a Grado phono preamp that was past the warranty period fully expecting to pay for the repairs. To my surprise they fixed it for free. I was obviously very pleased and impressed with their customer service.
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Remember that Grado is purely analog :) No RA numbers or computerized tracking of repairs....I sent a pair of SR60's to them last year and went thru much the same anxiety. But, 2-3 weeks later my repaired 'phones showed up totaly unanounced. Since they were out of warranty, Grado just tucked a repair bill in the box - no waiting about while they mailed out the bill and held return until it was paid.
Old fashioned but I kinda like that business model....
Grado was closed for most of August. John was enjoying the beach. Thus the reason most likely for the delay. I'm sure you'll receive it back soon:) Repair time is usually 2-3 weeks on most items.
Drew Baird, P.E.
308 Chrismill Lane
Holly Springs, NC 27540