2. analog
  3. 1188272921

Acoustic Sounds Customer Service

I recently made my first purchase from Acoustic Sounds- 3-180 gram LPs and 50 of their poly lined inner sleeves. LPs are fine, but the sleeves were warped when I unpacked. I split into little piles to see if they would relax but never did. They bundle up when you try to put an LP away. So I did receive an RA from A. Sounds, but they refused to pay shipping back. I realize companies have policies but when they clearly have shipped an inferior or defective product, I believe they should look outside their policies and take care of the customer. So now I'm looking for another company (Music Direct?) to buy my analog from and also some inner sleeves that will lay flat. I know there's a recent thread on inner sleeves and I will read for recommendations. Anyone else unhappy with A. Sounds service?
ehaller
beragamo
37 posts
 
Hi,they took a bad lp back for me and refunded the shipping back.Have had the best customer service from them!!Ask for a manager.
rccc
216 posts
 
Ive also had good and bad experience with A.S. I think its chicken s it to not pick up the shipping on something defective that you sold. Id call Chad personally I dont care if its a few bucks they can afford it. Im still waiting for a refund on a record I returned 4 mos ago. good luck
dweller's avatar
dweller
3,741 posts
 
I remember buying LPs (in the old days) that seem to have been put into the paper sleeve with the vinyl still warm from pressing.
This caused the (all paper) sleeves to "shrink wrap" themselves to the record.
Modern sleeves are probably made using some kind of press and could deform if not laid perfectly flat while cooling/drying.
r_f_sayles's avatar
r_f_sayles
872 posts
 
Pick your battles and those who you care to spend your hard earned dollars with.

It just seems a little extreme to elevate such a petty grievance to this degree.

Just like the mom and pop record stores being blamed for the perceived quality problems and high prices of the greedy recording industry... Let's run them all out of business and then we can sit and complain about a lack of competitive distributors. Think before you act!

No wonder audiophiles get such a bad rap... maybe we do things to sometimes deserve a lack of courtesy.

I am one who will continue to do good business with Chad and Acoustic Sounds.

Happy Listening!
More to discover