Are you having problems with Upscale Audio?

"They are a decent dealer  and Kevin is a cool guy even though his music taste is basically boring classic rock that sounds like crap like Doors and Zeppelin albums..."

If we did the "sales man routine" would we get slammed for being pushy? Hey sorry if you felt that way, but we allow people to look all they want.  Nobody works on commission ’cause I don’t want that vibe and salespeople fighting over deals. But Saturdays and Mondays are busier than we like and  during the busy season we don’t have the coverage we’d like. We’re hiring. 

Lastly, we’re in La Verne....not West L.A., and we sell gear that, for the most part, is high value. No whales and not a single Rolls Royce here.  

We have events here several times a year.  They are a gas and there is food and drink.  You should be on the list.  

Called twice and just plain rude! Not a company for me to deal with.

I have no experiences to add here but I admire Mr. Deal making his case in real time. Seems to me that someone who doesn't give a sh!t wouldn't waste his time.

Nothing but complete opposite experiences over many years of purchases.  People these days forget businesses are not your mommy, and this scenario smells a bit childish regarding the complainant.  A business owner found out about the issue expressed in a forum of all places, and answered personally in same with facts, not “feelings.”  I’m reminded of a scene from The Godfather, where a singer asking a favor breaks down and cry’s like a baby, wailing “what can I do?”  The Godfather slaps him and screams back, YOU CAN ACT LIKE A MAN!”  Once over that course correction, he grants the favor.  The complaints may be valid, but the choice of how to resolve them was poor.  Fix it.  Good working partnerships are more valuable than creating adversaries.

Guys I have never had a problem with Upscale in over 20 years in this hobby.  Spoken personally with him on numerous occasions and he’s been very passionate about this hobby and everything he sells. I know he’s human and so is his help and mistakes can be made but some of the above posts baffle me. I had a problem with a Lumin T2 a few years ago and didn’t buy the unit from them directly.  A friend of mine did and he sold the T2 to me but Upscale worked with me to fix it. Another instance I bought a Hana Umami Blue cartridge while they were running a very nice sale.  I was considering upgrading my VPI Classic 1 but the vinyl person said keep it and enjoy the cartridge.  That tells me something about their customer service.