Are you having problems with Upscale Audio?

They are a decent dealer  and Kevin is a cool guy even though his music taste is basically boring classic rock that sounds like crap like Doors and Zeppelin albums...

But they don’t have the best service, I bought a Aurender N150 a couple years back, first I was gonna get it from TMR audio for a couple hundred off the $3500 MSRP...

Then I thought I can go pick it up locally at Upscale and get to spend a little time hearing their demo rooms and nerding out with fellow audiophiles and supporting local business... 

I told them that when I called to see if they had one in stock.

I drove out there to go get it  thinking I’ll probably hang a hour and they will demo some cool stuff etc, when I showed up no one had anytime to talk or want to engage at all. After waiting for someone to get my order, they just came out asked for payment, gave me a invoice and said go across the street to the warehouse and they will pull it for you.

That was it, I started looking around a bit at some of the rooms but they could care less to show me anything.. I guess a lowly $3500 walk in client isn’t good enough for anyone to do the sales man routine and show off their high end demo rooms.

I’ve bought some NOS tubes from them too, but just on the website and it was fine, fast shipping, no problem.

But if you want to go there and shoot the shit, they won’t make any time for you, unless maybe you pull up in a Rolls Royce and are a whale client.

"They are a decent dealer  and Kevin is a cool guy even though his music taste is basically boring classic rock that sounds like crap like Doors and Zeppelin albums..."

If we did the "sales man routine" would we get slammed for being pushy? Hey sorry if you felt that way, but we allow people to look all they want.  Nobody works on commission ’cause I don’t want that vibe and salespeople fighting over deals. But Saturdays and Mondays are busier than we like and  during the busy season we don’t have the coverage we’d like. We’re hiring. 

Lastly, we’re in La Verne....not West L.A., and we sell gear that, for the most part, is high value. No whales and not a single Rolls Royce here.  

We have events here several times a year.  They are a gas and there is food and drink.  You should be on the list.  

Called twice and just plain rude! Not a company for me to deal with.

I have no experiences to add here but I admire Mr. Deal making his case in real time. Seems to me that someone who doesn't give a sh!t wouldn't waste his time.

Nothing but complete opposite experiences over many years of purchases.  People these days forget businesses are not your mommy, and this scenario smells a bit childish regarding the complainant.  A business owner found out about the issue expressed in a forum of all places, and answered personally in same with facts, not “feelings.”  I’m reminded of a scene from The Godfather, where a singer asking a favor breaks down and cry’s like a baby, wailing “what can I do?”  The Godfather slaps him and screams back, YOU CAN ACT LIKE A MAN!”  Once over that course correction, he grants the favor.  The complaints may be valid, but the choice of how to resolve them was poor.  Fix it.  Good working partnerships are more valuable than creating adversaries.