REVERB LOSES PACKAGE AND WON"T PAY LOSS


I buy a (2) piece pre-amp and power supply and Reverb ships it with signature only on one box, the other box is lost and they won't do anything, so I go into Pay-Pal and they say that its Reverb's problem so I can't file a "Un-delivered claim" ...So now I'm out at least 1200.00 for half of my purchase........Reverb lets the seller decide if they are going to pay a refund, So of course he won't pay the loss..............So when you buy on Reverb you will take a chance on losing your whole purchase and nobody will do anything.......

autospec

I have spent most of the day emailing a computer generated person which have gone over the same thing over 30 times.....Reverb will do nothing at all, you will never get to talk with a true person and you will never reach a solution.............And of course you will never get any payment.......So if you buy on Reverb it will be like the other people you will have no protection or communication what so ever.....And if you have a non delivery you will lose the whole thing and after a while you will just give up....I now have half of a Audio Research SP-15 , two piece pre-amp , but I only have the power supply............Somebody else has the pre-amp part....

Well I have been talking with the reverb computer for another two hours, and i can tell you there is no way they will ever pay me or communicate with a live person............They go over the same thing over and over and over........They are not set up to ever refund money...........THEY ARE PURE CROOKS........And they don't care if we live or die..........I can't get the sellers name or address to file some papers with.............But I'll work on that tomorrow.....I can't even return the one piece and get a refund, because Reverb says the seller doesn't accept returns.......Everybody is passing the buck.......And they don't care what you say or do....

Allenf1;   Sir if you feel some people have learned something from this, I would have to agree that it has served a purpose......I will never get a penny out of this and I have been on the internet for more years than most.......It's the first time I have not been able to contact any one to get some answers......Reverb has completely disconnected from the buyers, and seem to be very happy doing it...............I am also getting tired of explaining this to people who don't understand the complexity of how they can pull this off ..........So you are correct it should be over..........So I'm not going to support it any longer..........Will

I've learned that you just keep doing the same thing over and over, expecting a different result.

Even a guy like me who knows very little, wouldn't do that.