Siltech says TMR sold me a fake cable but I want to believe TMR


First off, TMR is as professional as it gets.  As someone who’s worked in the backend of a business, I can plainly see the lengths they go through and time spent refining what they do. They offer a 110% authentic guarantee. At least that’s what I’ve seen, the salesman in the phone told me last night. Today I look into it and there’s no longer 110% but 100%. 
anyways, there was a siltech ruby double crown power cable. I looked it up before purchasing and found page with minimal information on siltech website. The cable looked similar but very different than the one on tmr website. Maybe It’s not the same cable I thought. I dug deeper and found a lot of pictures of siltech cables with Asian language and followed the websites to find a lot of fakes. These looked closer to what was in TMR website. 
so called TMR and expressed my concern. Ryan assured me they were probably real because of the process they use to identify authenticity. That put me at ease. However before calling I had reached out to the North American distributor and siltech themselves.  Talked in the phone with monarch and sent him pictures via text. He never got back to me. Siltech messaged me this morning tell me the cable is not in their database and is a fake 

here’s my dilemma, I’ve heard many of times about how companies don’t like people buying used because it means they’re not getting the sale. Makes sense. Is there a possibility that siltech is lying?  
does anyone here have experience with siltech and ruby double crown or fake siltech in general and could help me identify?

bthrb4u

Yesterday at 12:48, OP, having against all evidence convinced himself he had a real Siltech cable, wrote:

I plugged the siltech into my wells audio commander pre.  I knew immediately this was the spot for it. The cable opened up and all the resolution and solidity of imaging was there. A little soft due to not being a cryo cable but had all the lack of distortion and detail a cryo cable usually brings.  Sometimes a silver cable this soft can be fuzzy around the edges but not here. 

By 8:57 pm, it had dawned on him that his cable was a fake and he now had this to say about it:

Not sure if because one end has a slight kink in it or what but there’s distortion or something coming through that is hurting my ears. Best part of the cable is the fullness of mids and good bass. But not a huge fan of the timbres or the smaller side imaging

I don’t doubt OP’s good faith (unlike TMR’s, mind you), but the fact that a mere difference in OP’s state of mind could produce such diametrically opposed listening reports while everything else was the same - gear, room, listener, listener’s ears, and the cable itself - is evidence of the general worthlessness of audiophile’s professed opinions when it comes to minor components whose capacity to influence sound quality is dubious in the first place.

 

but the fact that a mere difference in OP’s state of mind could produce such diametrically opposed listening reports while everything else was the same - gear, room, listener, listener’s ears, and the cable itself - is evidence of the general worthlessness of audiophile’s professed opinions when it comes to minor components 

I will print and frame this

Ford or Ferrari. There are different camps of people for cars like this. Some simply grew up with it being the family favorite.  Some they prefer the styling. Some have had money in family and tried different cars and want a certain feel or drivability.  
cales are the same thing except we all have experienced good driving and want good driving.  We know good sound from car systems, sound bars, blue tooth ear buds.  All things that use batteries and use voltage over current.  They don’t need insight to be pleasurable.  They need tone and an attack that comes from the top rather from far away nether regions of a black whole. They have PRAT because they are derived from a less intrusive ecosystem.   But where voltage allows a speaker to act as an instrument, current turns a system into a black whole projector for which the silence isn’t actual silence, it’s a constant push on the drivers forcing them to be n full time excursion.  The sound is in the silence.  IN this silence you hear the abrasive texture of distortion scratching the edges of the conductor leaving  behind faux textures and timbres, flowing current rubbing against the dialectic and picking up its veiling grease as it fights to bloom out at the end. 
I think hifi systems are absolutely retarded.  The imaging made us think we needed hifi systems. We don’t.  Some of us invest and learn and even once we learn how stupid it is, we have to finish or all the time and money we put into the systems would have been a waste.   Dirty grounds make the timing of the engine off and ruin the performance. Magnetic fields interject like a stylistic solar flare in a photo only its unwanted as it skews the picture. These systems are complicated and it’s just one complication inside another complication. What complication to you start with and solve first?  Some will see me as a nut job but many who have been where I’m at I’m sure 

A company like Siltech has a reputation to maintain. I doubt that they would venture to say that a cable is fake when it is not. Best to return and learn from it.