I'll be interested to hear how this turns out. I like TMR a lot.
However, I bought this metal clothes hanger the other day, and my shirts don't hang on it the way I was promised. Hmmm.
Siltech says TMR sold me a fake cable but I want to believe TMR
First off, TMR is as professional as it gets. As someone who’s worked in the backend of a business, I can plainly see the lengths they go through and time spent refining what they do. They offer a 110% authentic guarantee. At least that’s what I’ve seen, the salesman in the phone told me last night. Today I look into it and there’s no longer 110% but 100%.
anyways, there was a siltech ruby double crown power cable. I looked it up before purchasing and found page with minimal information on siltech website. The cable looked similar but very different than the one on tmr website. Maybe It’s not the same cable I thought. I dug deeper and found a lot of pictures of siltech cables with Asian language and followed the websites to find a lot of fakes. These looked closer to what was in TMR website.
so called TMR and expressed my concern. Ryan assured me they were probably real because of the process they use to identify authenticity. That put me at ease. However before calling I had reached out to the North American distributor and siltech themselves. Talked in the phone with monarch and sent him pictures via text. He never got back to me. Siltech messaged me this morning tell me the cable is not in their database and is a fake
here’s my dilemma, I’ve heard many of times about how companies don’t like people buying used because it means they’re not getting the sale. Makes sense. Is there a possibility that siltech is lying?
does anyone here have experience with siltech and ruby double crown or fake siltech in general and could help me identify?
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@bthrb4u I apologize as I didn’t read thru the entire thread so may be this was already resolved. 1. You received a confirmation from Siltech indicating the cable is not authentic 2. at this point it absolutely doesn’t matter how it sounds. It’s a fake. You don’t want to be stuck with it and eventually end up circulating this on a used market. It won’t be ethical to pass this problem onto someone else I would contact TMR and speak with Ryan to begin the return process where they do not charge you a restocking fee and cover shipping back to them. |
I am pretty sure US law prohibits a company from destroying your personal property even if it is fake. They are not a law enforcement agency. If you Sent it to the country of origin(like Switzerland). The laws might be different. But if you sent it to an authorize US company, they won’t destroy your stuff. |
Sorry to hear of your dilemma … differences in opinion on authenticity between TMR and the OEM Siltich. I have done business with TMR with both purchases and sales and can attest to their professionalism. Ryan in sales is excellent but I think your primary contact is Robert Apple in customer service to work out this issue. Good luck and I hope it is resolved to your satisfaction. |
@gkelly...I was an Audioquest dealer for many years. Here is their policy:
The AudioQuest Authentication Policy If you suspect you bought a counterfeit and utilize the official physical authentication service provided by AudioQuest, the outcome depends entirely on their inspection:
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