I am pretty sure US law prohibits a company from destroying your personal property even if it is fake. They are not a law enforcement agency. If you Sent it to the country of origin(like Switzerland). The laws might be different. But if you sent it to an authorize US company, they won’t destroy your stuff.
I do know that there are companies that if you were to upgrade your stuff, they will destroy your trade-in. That is probably where people are getting the idea of cables being destroyed.
Is there a single cable denier that is a multimillionaire that has the scratch to investigate? And has come away with their cable denying philosophy.
Siltech says TMR sold me a fake cable but I want to believe TMR
First off, TMR is as professional as it gets. As someone who’s worked in the backend of a business, I can plainly see the lengths they go through and time spent refining what they do. They offer a 110% authentic guarantee. At least that’s what I’ve seen, the salesman in the phone told me last night. Today I look into it and there’s no longer 110% but 100%.
anyways, there was a siltech ruby double crown power cable. I looked it up before purchasing and found page with minimal information on siltech website. The cable looked similar but very different than the one on tmr website. Maybe It’s not the same cable I thought. I dug deeper and found a lot of pictures of siltech cables with Asian language and followed the websites to find a lot of fakes. These looked closer to what was in TMR website.
so called TMR and expressed my concern. Ryan assured me they were probably real because of the process they use to identify authenticity. That put me at ease. However before calling I had reached out to the North American distributor and siltech themselves. Talked in the phone with monarch and sent him pictures via text. He never got back to me. Siltech messaged me this morning tell me the cable is not in their database and is a fake
here’s my dilemma, I’ve heard many of times about how companies don’t like people buying used because it means they’re not getting the sale. Makes sense. Is there a possibility that siltech is lying?
does anyone here have experience with siltech and ruby double crown or fake siltech in general and could help me identify?
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Sorry to hear of your dilemma … differences in opinion on authenticity between TMR and the OEM Siltich. I have done business with TMR with both purchases and sales and can attest to their professionalism. Ryan in sales is excellent but I think your primary contact is Robert Apple in customer service to work out this issue. Good luck and I hope it is resolved to your satisfaction. |
@gkelly...I was an Audioquest dealer for many years. Here is their policy:
The AudioQuest Authentication Policy If you suspect you bought a counterfeit and utilize the official physical authentication service provided by AudioQuest, the outcome depends entirely on their inspection:
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I would believe Siltech. They have a record of all the cables they have put into the market with serial numbers. A visual inspection of photos should be all that is required to verify authenticity. If the cable is counterfeit, I would think that they would be within their right to remove any tags with the Siltech brand name on them. |
@mofimadness Iwill admit that who would want fake cables returned. And I doubt anyone ever made a claim for their return. Makes a good marketing line, still not the law. |
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