Crutchfield, Sam's and Best Buy are not really traditional full function audio stores, but rather where you go for a good deal (maybe)...
Visited a Store and was shunned
I live in an area where brick & mortar stores are not easily assessable to demo equipment. While traveling for business, I decided to stop by an establishment on the U.S. West coast. My interest was in the Dynaudio Confidence 20 since I’m looking to upgrade from the Contour 20i. I’m not here to name names or throw anyone under the bus, just purely to voice my frustration and disbelief on how I was treated.
I was greeted with skepticism and a general lack of interest in discussing the product. There were two gentlemen working that day and neither had any interest in answering questions or providing a listening demo. As a matter of fact, when I asked to listen to the Confidence 20 speakers one of them immediately said “no way”. Both speakers were on stands sitting next to several amplifiers so it wouldn’t have taken much time to setup.
I was intent on making a purchase that day and having the speakers shipped to my residence, but decided to leave the store based on my experience.
It’s a shame that most of us have to relay on equipment reviews when establishments such as this lack interest in the customers that support the hobby.
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- 137 posts total
I agree that the store should be named. There is zero reason not to. How else can people/establishments improve unless they are shown that turning away people who had the knowledge and money to afford high end should not be judged by their perceived socioeconomic status. @mapman if you are considering Blade or Blade 2, you should try and hear TAD’s. I just sold my CR1’s for a large electrostatic panel from Prodigio, but I felt the tad was in a totally different league than the original Blade and Blade 2 I heard several times (non meta version). |
I can second Paragon in Ann Arbor. One of their associates was previously at a local shop over on the west side of the state, where I live. I no longer shop at B&M stores but I stopped in there a couple of times just to see what they were about and both times they were very accommodating. It was a clean and well stocked shop. |
- 137 posts total