Contact the Upper Management and lodge a complaint, ask for an apology.
That way at least a lesson is learned.
Visited a Store and was shunned
I live in an area where brick & mortar stores are not easily assessable to demo equipment. While traveling for business, I decided to stop by an establishment on the U.S. West coast. My interest was in the Dynaudio Confidence 20 since I’m looking to upgrade from the Contour 20i. I’m not here to name names or throw anyone under the bus, just purely to voice my frustration and disbelief on how I was treated.
I was greeted with skepticism and a general lack of interest in discussing the product. There were two gentlemen working that day and neither had any interest in answering questions or providing a listening demo. As a matter of fact, when I asked to listen to the Confidence 20 speakers one of them immediately said “no way”. Both speakers were on stands sitting next to several amplifiers so it wouldn’t have taken much time to setup.
I was intent on making a purchase that day and having the speakers shipped to my residence, but decided to leave the store based on my experience.
It’s a shame that most of us have to relay on equipment reviews when establishments such as this lack interest in the customers that support the hobby.
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parkergetdeanmy wife would say: "you are not buying zilch!"
What are you doing with my wife and what time are you sending her home? |
How interesting this whole Lynch Mob thing gets. You heard one side of a story and you’re convinced that the store is a whole bunch of things, seriously, too numerous to even recount two pages into the subject with all these vitriolic us against them platitudes. We don’t really know what happened. The original poster told the perfectly reasonable sounding story, but we don’t know if that’s really how it happened or, this was just perhaps more perception then actuality. We all said our piece. Again, it costs a lot of money to turn the lights on and buy some stock and pay two people to stand there all day with rent to pay every month. Alot more rent than the guy who sells online from his basement or ugly out of the way warehouse. Going by the OP's account of what happened, justice was done. They acted less than professionally, per his expectations and account, and he walked and purchased someplace else. There's nothing to talk about other than lousy work ethics. And truthfully on the flip side, any schmuck could stand there all day soothing the fragile feelings of dreamers & tirekickers who can’t talk about this subject with anyone they know, especially their wives, only to have them go out and buy it elsewhere. That’s not ’a good salesman’. That’s a schmuck. The retailer is really allowed to do whatever they want, including ’completely suck’, with that space and I don’t know what anyone’s going to get out of this little Jihad some of you want to run- not really knowing all the facts, and in some cases to put it politely, not sounding particularly well informed. None of this is a new story and it’s the same narrative for all the years that I’ve been reading these forums.
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