Manufacturers with great customer service

I bought an Uptone Audio etherREGEN when they first came out. Recently I was having some difficulty getting it hooked up in a new configuration, and emailed the company asking for help. 

The next day, I got a phone call from Alex Crespi, who owns the company and designed the device, asking me more about this issue. He had looked up my history and found I'd bought it six and a half years ago. We talked at length, and he emailed me a couple of solutions, and detailed instructions for updating the firmware on the device. 

Needless to say I think this is extraordinary customer service.

Audio -- Rega, Audio Research, McIntosh 

Fishing -- Falcon Rods

I bought one of my numerous Falcon baitcasting rods back in 1993.  In 2025, the reel seat broke.  I contacted Falcon in Broken Arrow, Oklahoma, to inquire about buying a replacement, and the customer service representative told me to cut the rod and send them the lower section that had the model printed on it.  A week later I received a brand new rod by UPS.  Falcon replaced a $200 32-year-old rod for free (all I paid was $5 postage to mail the rod handle back).  That’s standing behind a product .

Pass Labs,

Rogue Audio and Ascend Acoustics best customer service I have experienced in many years. Also great amps and speakers.

For technical support, Ayre, Pass Labs and Spatial Audio Lab have been great to work with.  No run around, just accurate info and quick response. Same with Verity Audio before they shut down the business.  I miss those guys.