Manufacturers with great customer service

Quicksilver and VPI!

Core Audio Design.  After almost 20 years I contacted Arnold and he set me up with an amp stand for my room in a house we recently purchased and remodeled. He's the best ever!  The stand is absolutely beautiful.   My wife was the one who actually suggested I give him a call.  Treated us better than family.  -John

SME

Way back when, before fax machines, I was given a Thorens TD124 with an SME 3009 II (both needing repair).

I wrote SME in England, asking for the price of the rubber sleeve that isolates the counterweight section from the front end of the arm. 

I expected an answer, either no longer available or send $____ for this part number.

I recieved a reply, with the part, with an invoice, trusting me to pay.

That's Class.

Braun, BAD

In 1967 I bought a Braun coffee grinder from Design Research like this one, mine white

I wrote Braun, asking for a new blade.

Braun replied, one short sentance:

"Your Unit is Obsolete".

My brother sent me a new blade, didn't fit, but, looking at it, I figured out, the secret is to file the edge of the blade flat, not sharp like a lawn mower blade.

It still works,