Upgrade from B&W 802D1 to Focal Utopia Scala Evo

Can I ask what electronics did your dealer use when you heard them? Maybe there’s another issue to consider here?

Maybe you talked about it somewhere else herein. That’s an important issue to consider. Aside from the change in the room location which also is important.

I saw that electronic you're using are from PS audio.

I'm using Mark Levinson SACD 5101 player, BHK preamplifier, and BHK 300 monoblocks.

When auditioned them, they used Aurender streamer with an auxiliary power supply and a stand-alone DAC. They all used Pass Lab preamplifier and Pass Lab monoblocks of some sort.

The room was also larger than mine.

@onehorsepony 

Wait. Are these brand new speakers ? If so you will need several months for proper break in! My Rockports sounded terrible too in the beginning. Four months later amazing!! Patience grasshopper. We also have Kanta 3s in our home theatre and they sound great too 

Sorry to hear.  The real problem is the dealer.  Fortunately the local dealers I’ve dealt with stand behind their products and they have earned my repeat business as a result of their fair business practices.  The lesson is to understand up front if you buy something and it doesn’t work out what their return policy is.  Best of luck.