1. Home
  2. amps-preamps
  3. 182715-1264

What happened to Rotel?

I feel Rotel's product quality has significantly gone down hill along with their service. I would never purchase a Rotel product ever again. I purchased a Rotel RSP-1576 only four years ago and now the volume occasionally VERY low, barely audible even turning the volume to near max. Completely unplug it would resolve the issue and make the volume return to normal. I tried to obtain warranty services through Rotel but was told I need a physical receipt despite I submitted it upon product registration. Their service is absolutely horrible and would try to deny your warranty claim for any little reason they can find. Worst of all, they don't have an actual office here but only a distributor, so their actual manufacturing entity isn't bound by US Consumer laws and there's no way to file a lawsuit against them. STAY AWAY FROM THIS BRAND

angelgz2
jastralfu's avatar
jastralfu
554 posts
 

This is of zero help but made me laugh.  So I search for Rotel and this is the first link that shows up 

https://www.ro-tel.com/products/original

maybe you called the wrong company for service 😀

paulie123
6 posts
 

I have a Michi M8 at Clear View because a a "overcurrent protection" mode problem. They are doing everything possible to deny warranty service. Now they're claiming "tie wraps in the wrong place". I am beyond pissed off by those scumbags. I have never opened my two year old amp. I'll NEVER buy another Rotel product. 

bartsw's avatar
bartsw
226 posts
 

@paulie123 

"overcurrent protection" mode problem

That stinks. That fault can imply user error, like your speaker cable touched each other or the back of the unit and shorted.

jbuhl's avatar
jbuhl
1,109 posts
 

Volume control on my Rogue RP-1 went wonky.  Out of warranty as well. I called them up and got a person on the phone.  Shipped it out , got it back in totally acceptable time frame and its been running great for several years now.   Cost me a few hundred but worth every penny.  I fired them off an email the other day about upgrading my current unit to the new v2 and got an email back (OVER THE WEEKEND!)  with and answer and pricing. 

Same experience from Bryston on a out of warranty discontinued product.  

LAWD have mercy. 

 

avanti1960
1,740 posts
 

never liked them even back in the 70s.  the question is why would you when there are so many other options 

More to discover