I had a similar occurrence with Pirate ship. My surcharge was about $18-20, can’t quite remember. The other issue is it triggered a charge for the $80 approx label again as I had one I didn’t use or delete. They have zero phone interaction so it was all typing. They refunded the extra tag charge and said the oversize charge needed to be resolved through/ with UPS. That’s like urinating into a strong headwind, so I just settled for the refund on the shipping label. FWIW I went with the dimensions provided by Rogue on their crates Vs measuring myself. Next time I’ll add an inch on all 3 dimensions. Cheers , Mike B.
What's your experience with Pirate Ship "adjustments"?
I've used Pirate Ship twice so far, and both times I got hit with a UPS surcharge after the fact, which PS immediately charged to my credit card on file. Both shipments were incoming, so I have the packaging and I was able to confirm that the actual dimensions in fact matched those on the label.
On one box, UPS claimed a one-inch difference and assessed a 10% surcharge... Seems like one inch would be well within the margin of error of their automated measurement portals?
Now there's no doubt that Pirate Ship is much less expensive than going through UPS directly, and I'm wondering if UPS has a zero-tolerance policy towards Pirate Ship-originated shipments to help them recoup some of the lower cost... Have you had similar experiences with PS?
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- 26 posts total
- 26 posts total