What's your experience with Pirate Ship "adjustments"?

@nogaps that’s pretty funny! 

My transactions were also prepaid labels sent to shippers.

It’s not so much the surcharge in itself that bothers me, it’s the arbitrary nature of the process and the fact that PS help themselves to my credit card, which I hate. 

I had a chat with a PS agent, who was very nice. She was basically saying (in a nice way) look that’s the way it is, it’s UPS doing it, not us, so don’t look at us cause we’re just a small business and our hooks are tied (she actually said our hooks are tied 😂😂🤣).

I had a similar occurrence with Pirate ship. My surcharge was about $18-20, can’t quite remember. The other issue is it triggered a charge for the $80 approx label again as I had one I didn’t use or delete. They have zero phone interaction so it was all typing. They refunded the extra tag charge and said the oversize charge needed to be resolved through/ with UPS. That’s like urinating into a strong headwind, so I just settled for the refund on the shipping label. FWIW I went with the dimensions provided by Rogue on their crates Vs measuring myself. Next time I’ll add an inch on all 3 dimensions. Cheers , Mike B. 

@fiesta75 

In the future I’ll make sure to round up numbers too.

At one point I did change 16.5 lbs to 17 lbs and the price didn’t change, so I guess their system already rounds up to the next pound.

I’ve used Pirate Ship well over 100 hundreds times, (found them years ago) and never had an issue that wasn’t my fault.

Under weighed an item and they charged me for it, but I’ve had several that I over weighed and they credited my account.  I always round up on dimensions and weight, just to be sure.

Only had to contact them once and they were GREAT!

I’m an absolute cheerleader for Pirate Ship!!!  Arrrgh. 

I ship quite a bit using Pirate Ship. Most of the boxes I use are from Uline and are marked on the bottom 15x15x7, 15x15x12 etc. Those are the two sizes I use most. I also always round up regarding weight. Dozens of these boxes have made it through with no issue except lately, when I have been getting dinged with regards to the pre-printed box dimensions. My 15x15x7 boxes are being charged 16x16x8 and the 15x15x12 is being charged 16x16x13. PS says UPS uses a "machine" that reads the dimensions. IDK, my friend says that UPS probably has an issue with Uline.