I’m interested in getting a new Denafrips DAC

@agram Yes, I got my Pontus 15th then a few Months later my current Venus 15th both direct from them, to me here in the UK, with all import duties/VAT paid for by Denafrips. It was c£1k less than buying from the then UK importer, who would not even give me a tiny £30 discount on the c£2.2k Pontus 15th, so I went direct and paid just £1.6k. That dealer was replaced as he was a useless arrogant dealer for Denafrips. It/they arrived in about 10 days from payment, with detailed updates from them on every step of the way. I could not have wanted anything better or more professional. An issue I had, not with the product, was responded to within 24hrs. These products are/were a bargain IMO, and far outperform DACs of similar value, from any manufacturer (I listened to a few of similar price, and a few a LOT more expensive, and the Denafrips was better than all of them). They do take many days to fully burn in though (the Venus 15th took about 3 weeks), but the wait is well worth it.

I have to agree with the positive comments regarding Denafrips DAC’s.  I’ve owned three of their models and still use a Pontus II in my 2nd system.  The Terminator Plus 12th-1 in my primary system that I sold was bettered by a Lampizator DAC costing almost 3 times more, otherwise the T+ would still be in use.  Yes there are many DAC’s these days to choose from and personal preference plays a big role.  But dollar for dollar the Denafrips models are still hard to beat, imo.

denafrips has always made high performing high value dacs, over time i have owned every model, from ares to terminator -- being a chinese company they have solid technical and manufacturing skills but struggle with overseas distribution and service

after making a good name for themselves early on and smartly using alvin/vinshine to ’go international’ i feel the principals got greedy and prematurely ’took out the middleman’, to the detriment of their business success

at the same time they launched a seemingly endless stream of new models, new designations, new anniversary editions with little substantive change, to the detriment of customers who had bought their ’now old models’ just a short while ago... many ’wtf’s’ were muttered...

now they are doing whatever they are doing with ’garlubridor’, yet another tiresome commercial wrinkle... reminds me of a fidgety adolescent who just cannot sit still for even a few minutes

all this said, their gear has always good, sonically, technically, and in terms of build quality, their older models are very good valueson the used market...  and in the usa they are lucky (and/or smart) to have todd king hold the fort for them with customers

I think it is more than fair to consider the lack of US support of many "Eastern" made products before purchasing. With that said I have personally purchased direct from companies such as Laiv & Denafrips without issue. I will note that correspondence with Laiv was more engaging & thorough on their part. One sentence replies from Denafrips is enough for them. 

I personally feel that Denafrips has solidified themselves in the US hifi hobby at this point. I was interested in their products since inception but I held out til the 15th model came around. I just kept an eye out for user reviews & took in their shared experiences. Pretty positive from what I've seen. The grumblings about how quickly they were upgrading or coming out with new models was bothersome to me but the 15th models seemed liked a great time to actually try a product. 

To know that I was basically getting a Venus 12th with some improvements for the $2k price of a Pontus 15th seemed like a no brainer. I understand why they are so popular now. Since that first purchase of the P. 15th I've used the Venus 15th & an older Pontus as well. All of them are very good with the P. 15th being great for the money.. meaning it's better than it's price. 

The Venus 15th that I used for a little while was not mine. As much as I absolutely loved it, & would love to own my very own I have to be honest & say that if I had the bread to afford it I would probably look at Dacs from more established or long lived companies first. More US support. To me the V. 15th is at a price where I can't just be rolling the dice when it comes to future support & longevity. For me at that price I need to consider it maybe becoming a life long piece.. me being in my 50's. 

Resale is always something I take into account as well. The Pontus model in general seems to hold good value.. respectfully at least. When the P.15th hit the market those Venus 12th units took a hit. I seen them on the used market getting no love. People marking them down as low as $2k. But why buy it even at a great deal when you can get the P. 15th.. new?  I can definitely understand why early buyers of this brand would be irritated with their inability to sit still. 

Anyway, a company like Denafrips could easily reverse any concerns of US buyers by adding a couple more support centers in the US. Having one is good but 3 or 4 would be great. And actually keeping the 3 or 4 for many years would further ease the minds of potential buyers. It's common sense in my opinion. Their products are legitimately great. Good value is how I would consider the ones I've tried. They should focus on good support just as much as their next new launch. Spending north of $4k on a Dac is a lot of money for a good percentage of people. More people will do that if the trust is there.. the trust that I'll be taken care of if an issue appears. 

curiousjim

I've owned, tested, and installed (in friends systems), dozens of Denafrips DACs & DDCs over the last 4 years....and never had a problem with a single one. It is a shame that Alvin Chee (Vinshine) no longer handles their products as he is a real stand up guy in the "Chi Fi" world.....but that is not unusual in the audiophile world; dealers come and go.

That said, Denfrips still makes incredibly sounding gear, and I would  never hesitate to buy their DACs. I'm upgrading my Pontus/Iris combo later this year, and the  Terminator 15th and Terminator Plus 15th are right near the top of my consideration list.

I am one who does love the Denafrips house sound, with the fun, enjoyable, enveloping sound that makes me want to listen longer. As you go up the model line, you keep that sound signature but layer in greater levels of detail.....but NEVER harsh or sibilant. Let us know how you get one, I'd love to hear your thoughts