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Service from Audio Research

I recently brought a pair of ARC Reference 250 from a authorized dealer in Hong Kong. After one week, I noticed one of the mono blocks has problem turning on once it was switched off. It took at least a few hours, sometimes overnight before it can be turn on again.

The amp has been returned to the dealer for more one week and they have no idea what goes wrong. I tried to email to [email protected] asking for help. They don't even bother to reply. This is very disappointing and bad after sale service.

I wonder if any member has similar experience with ARC?
tli
dchang1981
66 posts
 
Sad to hear, like my ARC stuff, planned to keep it forever and just get it serviced. Guess that's not gonna happen
knghifi
1,668 posts
 
Audio Research was bankrupt and was sold to the Fine Sounds Group. Bill Johnsons goal was always to keep parts available no matter when their amps were designed, but due to the fact Bill Johnson is no longer there and they were also in heay debut with the Fine Sounds Group Audio Research stopped selling spare parts mainly for equipment designed by Bill Johnson.
Well, maybe the GOAL contributed to the bankruptcy? When you have dead capital tied up with low ROI, company cannot survive.

I'm glad ARC is now run as a company so they can continue releasing excellent products. Passion alone doesn't pay the bills.

Companies have to evolve and adapt to changing business environments. I'm not aware of any successful companies having the same operation as 30 years ago? Well maybe in land of oz.
mroverkill
6 posts
 

Overkill Industries in Minnesota is now doing ARC repairs on NON warranty equipment. I have and can repair some ARC gear that ARC will not or cannot repair. Like the 300.2, 150m, SD135, HD220, Ref 210 displays, Ref3/5/2phono/etc displays, etc etc.

 I have tons of NOS and vintage transistors, fets and parts. and the best part is...I don't have a 6 month turn around time!

 I will also BUY non working arc gear on a limited basis.

Contact me for more info If I can be of service.

Dave

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