Service from Audio Research


I recently brought a pair of ARC Reference 250 from a authorized dealer in Hong Kong. After one week, I noticed one of the mono blocks has problem turning on once it was switched off. It took at least a few hours, sometimes overnight before it can be turn on again.

The amp has been returned to the dealer for more one week and they have no idea what goes wrong. I tried to email to [email protected] asking for help. They don't even bother to reply. This is very disappointing and bad after sale service.

I wonder if any member has similar experience with ARC?
tli

Showing 1 response by knghifi

Audio Research was bankrupt and was sold to the Fine Sounds Group. Bill Johnsons goal was always to keep parts available no matter when their amps were designed, but due to the fact Bill Johnson is no longer there and they were also in heay debut with the Fine Sounds Group Audio Research stopped selling spare parts mainly for equipment designed by Bill Johnson.
Well, maybe the GOAL contributed to the bankruptcy? When you have dead capital tied up with low ROI, company cannot survive.

I'm glad ARC is now run as a company so they can continue releasing excellent products. Passion alone doesn't pay the bills.

Companies have to evolve and adapt to changing business environments. I'm not aware of any successful companies having the same operation as 30 years ago? Well maybe in land of oz.