BluOS app error message


Hi, All,

I am all of a sudden getting a constant error message and music stops playing on my Bluesound Icon. The error message reads: 

Player Notification

Error: unexpected EOF

Qobuz:19906020

Most often the music will not play I keep hitting ok and nothing. INCREDIBLY frustrating!!

I am going Ethernet from Icon to TP Link adapter. Never used to have this issue and now it is constant. UGGHHHHH

 

Any idea what’s going on here?

kingbr

@kingbr I know a lot of folks, myself included, are having drop out issues with Qobuz played through Roon over the past 2-3 weeks that seem to be getting worse. I read on Roon forums where this is related to Qobuz’s migration of files to new servers. It seems random but is very annoying. I suspect you are seeing a similar manifestation of this migration as alluded to by you above. Hopefully it‘s soon a self resolving issue. 

Yeah I’ve had this with my Icon.  Only happens with Qobuz. I just switch to Tidal if I can.

@feldmen4 Thanks man. Ya I read that on Bluesound’s message boards that it’s about migrating servers only on Qobuz. But Bluesound is also working on a fix. I got another reply from Bluesound assuring me their engineers are working on a fix. Still haven’t heard back from Qobuz support but at least it’s being worked on. And yes mine had really gotten 10x worse over the last week or so…

Hey all you Innuous ,Aurrender , Winn etc. users out there. Are you getting the same EOF error?

@kingbr I have the same issue (NODE 130) and reported it Sunday, but I searched their support section and found a temporary fix that works (so far).

The issue is Bluesound servers are not handling larger files correctly.

In the BluOS app select Music / Manage (Music Services) / Qobuz and select select CD rather than HD or HD+.