BluOS app error message


Hi, All,

I am all of a sudden getting a constant error message and music stops playing on my Bluesound Icon. The error message reads: 

Player Notification

Error: unexpected EOF

Qobuz:19906020

Most often the music will not play I keep hitting ok and nothing. INCREDIBLY frustrating!!

I am going Ethernet from Icon to TP Link adapter. Never used to have this issue and now it is constant. UGGHHHHH

 

Any idea what’s going on here?

kingbr

I have a similar issue with BlueOS streaming Amazon Unlimited into a NAD 3050LE. My NAD will be streaming from A-U and then suddenly power down. I have triangulated the potential culprit to the Apple TV that is also hooked to the NAD via e-ARC. I believe that the Apple TV is occasionally communicating with the NAD. The issue is almost guaranteed to occur about 15 minutes after turning off Apple TV and switching to music. 

@gingerman  Thanks, that’s good info. I have Amazon Prime but never used their streaming even though it’s free. Think I’ll switch to that for now until this bug is resolved. And yes it does appear to be on Bluesound’s end. I also am awaiting a response from Qobuz. Curious to see their reply on this…

@kingbr I know a lot of folks, myself included, are having drop out issues with Qobuz played through Roon over the past 2-3 weeks that seem to be getting worse. I read on Roon forums where this is related to Qobuz’s migration of files to new servers. It seems random but is very annoying. I suspect you are seeing a similar manifestation of this migration as alluded to by you above. Hopefully it‘s soon a self resolving issue. 

Yeah I’ve had this with my Icon.  Only happens with Qobuz. I just switch to Tidal if I can.

@feldmen4 Thanks man. Ya I read that on Bluesound’s message boards that it’s about migrating servers only on Qobuz. But Bluesound is also working on a fix. I got another reply from Bluesound assuring me their engineers are working on a fix. Still haven’t heard back from Qobuz support but at least it’s being worked on. And yes mine had really gotten 10x worse over the last week or so…