BluOS app error message


Hi, All,

I am all of a sudden getting a constant error message and music stops playing on my Bluesound Icon. The error message reads: 

Player Notification

Error: unexpected EOF

Qobuz:19906020

Most often the music will not play I keep hitting ok and nothing. INCREDIBLY frustrating!!

I am going Ethernet from Icon to TP Link adapter. Never used to have this issue and now it is constant. UGGHHHHH

 

Any idea what’s going on here?

kingbr

@kingbr 

whenever it does that to me it’s just the song playing affected. Try the next song in the queue and see if it plays fine 

@ronboco Thanks for replying. That used to work once I just clicked “ok”, but not anymore and I have tried EVERYTHING! Once that message hits now nothing short of a Priest is working. It just won’t play. I even go back to my playlist to reshuffle the deck. Sometimes that’s the only thing that works, but not always. Oh I’m so pissed. Have messages into Qobuz and Bluesound. Awaiting replies…

I did read sonething about Qobuz migrating their servers that could be causing this. Anyone know or heard anything about this?

@kingbr 

I’ll see if it is the same on mine today. Hope you get it figured out soon 

Just got this reply from Bluesound:

 

Brian,
 
Thank you for contacting The Bluesound Support Crew.
 
Following discussions with our Engineering team regarding your specific issue, they have replicated the issue in our labs. Our Engineering team will conduct further investigation and provide a fix for this issue in an upcoming firmware update.
 
Unfortunately, we in technical support do not receive timelines for future development and releases, so I cannot provide a definite date for when this update will be available. Nevertheless, please be assured that our Engineering team is diligently working to resolve this issue as promptly as possible.
 
Our team may contact you directly if they require further details regarding the issue you're experiencing.
 
I apologize for not having an immediate solution for you.
 
Thanks for #LivingHiFi.
 
Regards,
Charmain K.
The Bluesound Support Crew