BluOS app error message


Hi, All,

I am all of a sudden getting a constant error message and music stops playing on my Bluesound Icon. The error message reads: 

Player Notification

Error: unexpected EOF

Qobuz:19906020

Most often the music will not play I keep hitting ok and nothing. INCREDIBLY frustrating!!

I am going Ethernet from Icon to TP Link adapter. Never used to have this issue and now it is constant. UGGHHHHH

 

Any idea what’s going on here?

kingbr

I did read sonething about Qobuz migrating their servers that could be causing this. Anyone know or heard anything about this?

@kingbr 

I’ll see if it is the same on mine today. Hope you get it figured out soon 

Just got this reply from Bluesound:

 

Brian,
 
Thank you for contacting The Bluesound Support Crew.
 
Following discussions with our Engineering team regarding your specific issue, they have replicated the issue in our labs. Our Engineering team will conduct further investigation and provide a fix for this issue in an upcoming firmware update.
 
Unfortunately, we in technical support do not receive timelines for future development and releases, so I cannot provide a definite date for when this update will be available. Nevertheless, please be assured that our Engineering team is diligently working to resolve this issue as promptly as possible.
 
Our team may contact you directly if they require further details regarding the issue you're experiencing.
 
I apologize for not having an immediate solution for you.
 
Thanks for #LivingHiFi.
 
Regards,
Charmain K.
The Bluesound Support Crew

Interesting bug. I have had it happen, but only with Qobuz. Not happening with Amazon Unlimited Music. But since Bluesound has addressed and confirmed it, it appears to be on their end. I hope the fix is soon so I can use Qobuz again. 

I have a similar issue with BlueOS streaming Amazon Unlimited into a NAD 3050LE. My NAD will be streaming from A-U and then suddenly power down. I have triangulated the potential culprit to the Apple TV that is also hooked to the NAD via e-ARC. I believe that the Apple TV is occasionally communicating with the NAD. The issue is almost guaranteed to occur about 15 minutes after turning off Apple TV and switching to music.