BluOS app error message


Hi, All,

I am all of a sudden getting a constant error message and music stops playing on my Bluesound Icon. The error message reads: 

Player Notification

Error: unexpected EOF

Qobuz:19906020

Most often the music will not play I keep hitting ok and nothing. INCREDIBLY frustrating!!

I am going Ethernet from Icon to TP Link adapter. Never used to have this issue and now it is constant. UGGHHHHH

 

Any idea what’s going on here?

kingbr

Well I can’t help much exactly, but I do hand write a lot of parsing code and "EOF" is a very old acronym convention that stands for an "End Of File" token. It’s sometimes thrown out as an "Unexpected EOF" error when the end of a file or input stream being read was met unexpectedly - i.e. the data being read was malformed or got chopped off early before it finished.

Here it probably means your network connection stream / socket got interrupted, but of course there could be 100 or more actual root causes of this (e.g. an invalid music file, or the handshaking between BlueOS / Qobuz is being done wrong). It’s NOT a specific enough error for good diagnostics, nor is it useful for the end user either. It could be a problem with either Qoboz or the BlueOS App. An "Unexpected EOF" generally counts as a bug that the software doesn’t handle this better. Sorry!

I have a Node 2i and though its software has gotten a lot better in the last few / several years, it’s still not terribly impressive. Very likely they messed up something with a recent update. Definitely frustrating.

Have you contacted Bluesound? The icon is their newest offering and may still be in warranty. In any case, good place to start since advice is usually free.

I have experienced this myself. I really think it is tied to the most recent update from Bluesound, I am hoping they will send out a fix.

@mulveling Thank you so much for taking the time to respond. Makes sense. Perfect diagnosis. 
 

@llg98ljk Yes sent them an email Saturday. Awaiting response. I’m relatively certain it’s not the Icon, it’s either BluOS app or Qobuz I feel like.

 

@theo  Indeed. It used to happen very infrequently, but after this last update a couple weeks ago the problem became MUCH worse! And now simply clicking “Ok” when it happens the music will not resume whereas before it always did. And it literally happens ALL the time now. So infuriating and just dumb🤦🏼‍♂️