I don't think calling for an update is annoying customer behavior. I would call it caring (anxiously). But of course, if I called every day, that would be a pain and not conducive to fixing my amp.
My first repair guy in town would take the gear in for repair, charge $150 on my card, with an estimate of 3 months, and he'd call in 3 months with an update that it will be 3 more weeks. Seriously. I think we all want to live by reasonable estimates and timelines.

