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McIntosh Flunking the Course in Washington State...What Do You Think?

According to McIntosh website, there continues to be "NO" authorized repair in the state of Washington.  

To make it worse, when I contacted McIntosh regarding my MHA-100 which had front display issue, the person I talked with was dismissive and absolutely no help...this after I couldn’t get them to call me back (I had to have someone chase him down).  For the first time ever, a McIntosh person came across as professionally rude.

I’m afraid the best stereo manufacturer in America may be sliding down a slippery slope as service is usually the first thing that goes, after being purchased by a market hungry company.  Manufacturing quality and the product itself usually follow.  This just caused me to "not buy" the new McIntosh streamer and go with Aurender instead.  There are too many alternatives at this price point to be patient with McIntosh.

So although I’ve given up on McIntosh, I may still need the equipment I own repaired.  Does anyone know of anyone in the Seattle-Tacoma area that repairs McIntosh equipment?

 

 

 

bheyamoto
devinplombier
1,650 posts
 

@jb1 

Why do you email a manufacturer 3 times for info that's in your user manual? 

 

jb1
109 posts
 

Because the manual is not clear on the phono tubes on the top: It is very clear on the bottom section. I can’t see the markings looking through the window & I don’t want to take it apart to find out.

paradisecom
503 posts
 

In the online manual on the McIntosh website it shows pictures, (page 33) and on page 34 of the manual it lists a breakdown of tubes for both MM and MC inputs.  

Is that not what you need?

jb1
109 posts
 

Thank you for your response.

The picture in my manual has the resolution of a Polaroid from the 1970’s. So I downloaded the manual to my iPad and expanded the screen.

The point of my original post is a company that sells a 5 figure product should be able to respond to simple request that only requires 1 sentence that includes the 6 tubes for the phono section. No response for 3 inquiries about your Flagship preamp is not acceptable for company of McIntosh's reputation. 

paradisecom
503 posts
 

Did you call them?

Each time I've reached out to them they've been good at responding.

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