McIntosh Flunking the Course in Washington State...What Do You Think?


According to McIntosh website, there continues to be "NO" authorized repair in the state of Washington.  

To make it worse, when I contacted McIntosh regarding my MHA-100 which had front display issue, the person I talked with was dismissive and absolutely no help...this after I couldn’t get them to call me back (I had to have someone chase him down).  For the first time ever, a McIntosh person came across as professionally rude.

I’m afraid the best stereo manufacturer in America may be sliding down a slippery slope as service is usually the first thing that goes, after being purchased by a market hungry company.  Manufacturing quality and the product itself usually follow.  This just caused me to "not buy" the new McIntosh streamer and go with Aurender instead.  There are too many alternatives at this price point to be patient with McIntosh.

So although I’ve given up on McIntosh, I may still need the equipment I own repaired.  Does anyone know of anyone in the Seattle-Tacoma area that repairs McIntosh equipment?

 

 

 

bheyamoto
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Give Hawthorne Stereo in the U district a call.  They’re great to work with.

 

I would think that it would take a special person to be in the business of audio hifi repair. Repair part procurement is probably a real challenge not to mention parts no longer available. Are repair manuals and schematics readily available?