McIntosh Flunking the Course in Washington State...What Do You Think?


According to McIntosh website, there continues to be "NO" authorized repair in the state of Washington.  

To make it worse, when I contacted McIntosh regarding my MHA-100 which had front display issue, the person I talked with was dismissive and absolutely no help...this after I couldn’t get them to call me back (I had to have someone chase him down).  For the first time ever, a McIntosh person came across as professionally rude.

I’m afraid the best stereo manufacturer in America may be sliding down a slippery slope as service is usually the first thing that goes, after being purchased by a market hungry company.  Manufacturing quality and the product itself usually follow.  This just caused me to "not buy" the new McIntosh streamer and go with Aurender instead.  There are too many alternatives at this price point to be patient with McIntosh.

So although I’ve given up on McIntosh, I may still need the equipment I own repaired.  Does anyone know of anyone in the Seattle-Tacoma area that repairs McIntosh equipment?

 

 

 

bheyamoto

@glennewdick Its not just the electronic tech industry either. It's many skilled blue collar jobs. Our country has lost their way with people pushing kids to college convincing all of them they need a high paying desk job. I remember when I was in middle and high school I had MANY different type of shop jobs available to take including electronics, plastic/rubber shop, small engine repair, woodworking class and the list goes on and on. Many Public schools no longer offer these options. BTW I am a retired bench tech that did surface mount repairs for many years.

I don’t disagree with the last several posts about the problems with industry-wide decline in knowledge, etc.  But. Let’s face it, vacuum tube tech is not ubiquitous anymore by a long shot.  It’s unique to audio which is a very niche industry, and has survived there only.  It would be like expecting wide ranging expertise in wagon wheel repair.  What % of electronics produced these days have vacuum tubes, 1% of 1% ?  Now, if we’re talking SS, that should be different hopefully.  But even then, we live in a throw away culture.  How many TV repair shops out there anymore?  It’s cheaper to just buy a new one.  So as was said, electronics repair in general is probably antiquated itself.  The only non throw away electronic equipment these days is probably avionics, medical, and audio!  Everything else is cheap to make.  The irony is audio should be cheap to make too but we just like to pay a lot for fancy boxes, or realistically, lack of economy of scale for so many of these small companies.  

The irony is audio should be cheap to make too but we just like to pay a lot for fancy boxes, or realistically, lack of economy of scale for so many of these small companies.

Well, audio is pretty cheap to make. It just isn't cheap to buy 😃

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