McIntosh Flunking the Course in Washington State...What Do You Think?

I live near Seattle. I contacted the folks at inner sound by email. They actually called me back and were very helpful.  I was inquiring about re- capping my MC 352 amps ( I have two) . They advised to wait till I could detect a bit of 60 cycle hum. Currently they are dead quiet. I would make the 3 hr trip in a heartbeat 

two thumbs up 

rich

My experience is tech-support doesn’t understand tube amplifiers very well and very bad at giving troubleshooting advice.

The guy i spoke to was apparently reading from a script. They used to have someone named Chuck who is exceptional but he retired. If you ever have a problem with a tube amplifier I would definitely escalate it up the management ranks until you find someone who actually knows what they’re doing. Although that’s not a given because the real people who know stuff probably don’t get on the phone and talk to anybody.

I'm lucky, I live about 30 minutes from Inner Sound.  I had a McIntosh receiver that needed some work.  I did pay for the rush service, but I had it back within a couple of weeks, at most.  They did a great job.

Ken

I rarely give dealerships or Manufacturers a second chance if they wrong me or screw me over! Bad customer service is unacceptable in the age of high priced stereo gear! Also, one thing I stopped doing is buying from very small Boutique companies that have just a couple of employees. Too many risks with them going under, the founder passing away or having major illness or folding leaving me with a boat anchor if I need service or parts that can't be obtained elsewhere. Its sad because some of these companies make great products.

Shall we ask everybody's favorite advisor / confidante about Inner Sound's high quality work?

Reviews for Inner Sound in Clackamas, Oregon, indicate issues with long repair wait times and unsatisfactory repairs, particularly on vintage equipment. Customers have reported items failing shortly after the 90-day warranty, high service costs, and improper repairs that made devices worse than before. Common Complaints About Inner Sound:

Extensive Delays: Repairs often take significantly longer than estimated, with some users reporting waiting months for service.

• Failed Repairs/Warranty Issues: Idler wheels and other parts have failed shortly after the 90-day warranty period, requiring additional paid repairs.
• Poor Quality Service: Instances of incorrect parts being used, custom modifications being removed without permission, and equipment returning in worse condition.
• High Costs: Customers have found repair costs to be high for the quality of service provided.

Note: Some users have noted that due to the scarcity of specialized repair shops in the area, they are often the only option for certain repairs.