Did you already contact Definitive Audio in Bellevue? I’m very sorry to hear about this and it makes me glad I traded my Mac in for a Luxman.
McIntosh Flunking the Course in Washington State...What Do You Think?
According to McIntosh website, there continues to be "NO" authorized repair in the state of Washington.
To make it worse, when I contacted McIntosh regarding my MHA-100 which had front display issue, the person I talked with was dismissive and absolutely no help...this after I couldn’t get them to call me back (I had to have someone chase him down). For the first time ever, a McIntosh person came across as professionally rude.
I’m afraid the best stereo manufacturer in America may be sliding down a slippery slope as service is usually the first thing that goes, after being purchased by a market hungry company. Manufacturing quality and the product itself usually follow. This just caused me to "not buy" the new McIntosh streamer and go with Aurender instead. There are too many alternatives at this price point to be patient with McIntosh.
So although I’ve given up on McIntosh, I may still need the equipment I own repaired. Does anyone know of anyone in the Seattle-Tacoma area that repairs McIntosh equipment?
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@gkelly , I understand your pain. I’ve spent many days in Colville and Kettle Falls. Fortunately for me I was after Whitetail and not stereo equipment. |
Sorry to hear about your poor customer service experience. I’m sure the company would not agree with how you were treated. I suggest emailing a company executive and share your experience. In some states you have to travel or mail your equipment for service. I second the recommendation for Innuos. Excellent streamers with different price points and positive customer service in my experience. |
Take it or ship it to the authorized service center, fix it, sell it. Sorry to hear this is happening. McIntosh has always had a perfect rep. Living in Canada, and in the boonies, the nearest true stereo shop for me is 3 1/2 hour drive south of where I live. ( I don't consider Best Buy worth walking into). I am seriously considering a new amp, it will likely be Made In Canada, simply to avoid shipping it over the border and the paperwork involved if / when I need service. |
McIntosh company direct service has been terrible for as long as I can remember. And I have been a buyer of Mac gear since the mid 70’s. They relied on the dealer network for service needs. And back in the day, most dealers had in house authorized service departments. So as the number of dealers has dwindled over the years, so have the service providers. Also, many of the remaining dealers no longer have qualified in house service departments. About five years ago, I had a component fail. I contacted Mac and was told that the repair lead time was at least a year. The unit was over 10 years old so I just bought a new one. Similarly, a close friend sent in an AV processor for repair. It took 18 months to get it back. I still love the Mac gear. Maybe I shouldn’t but I do. (See my system). |
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