McIntosh Flunking the Course in Washington State...What Do You Think?
According to McIntosh website, there continues to be "NO" authorized repair in the state of Washington.
To make it worse, when I contacted McIntosh regarding my MHA-100 which had front display issue, the person I talked with was dismissive and absolutely no help...this after I couldn’t get them to call me back (I had to have someone chase him down). For the first time ever, a McIntosh person came across as professionally rude.
I’m afraid the best stereo manufacturer in America may be sliding down a slippery slope as service is usually the first thing that goes, after being purchased by a market hungry company. Manufacturing quality and the product itself usually follow. This just caused me to "not buy" the new McIntosh streamer and go with Aurender instead. There are too many alternatives at this price point to be patient with McIntosh.
So although I’ve given up on McIntosh, I may still need the equipment I own repaired. Does anyone know of anyone in the Seattle-Tacoma area that repairs McIntosh equipment?
At least two local dealers of McIntosh could not refer me to even an "unauthorized" dealer. One seems fed up with McIntosh and told me they don't want to waste their time trying to work with them. Would you buy a Ford car if you knew you couldn't find someone to repair it, when needed? And the Ford dealer wouldn't help you?
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@gkelly , I understand your pain. I’ve spent many days in Colville and Kettle Falls. Fortunately for me I was after Whitetail and not stereo equipment. |
Sorry to hear about your poor customer service experience. I’m sure the company would not agree with how you were treated. I suggest emailing a company executive and share your experience. In some states you have to travel or mail your equipment for service. I second the recommendation for Innuos. Excellent streamers with different price points and positive customer service in my experience. |
