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Big issue with my fiber optics internet for Qobuz streaming

 

I just switched from cable to fiber optics for internet. Both download and upload speeds have been upgraded to over 600 Mbps, so speed should not be an issue at all. It came with a modem (AT&T BGW320 model), which handles the fiber-to-Ethernet conversion and also serves as a router.

For TV, video streaming, and cell phone access, the experience has been great—better than ever. However, when I stream Qobuz hi-res music, particularly 24/192, it continuously pauses, drops out, and/or skips tracks from time to time. Sometimes even lower-resolution music has similar issues.

I called AT&T support, and the technician performed a detailed diagnosis and reset from his end but found nothing he could address or offer to resolve the issue. He suggested raising the issue with Qobuz.

What could be the reason? Have you encountered such an issue? How did you resolve it?

lanx0003
soarnatti
18 posts
 

@erik_squires 

Thank You! for speeding up my fiber network. I used your suggestion, asked grok how to do it and now my whole home wifii network is faster. I already had google home and nest. Grok even hooked me up to cloud fare IPv6. Don’t yet know how my EVO will react yet but I imagine it will love the faster loading speed too.

Thanks. 

 

rbstehno
1,633 posts
 

I agree with the poster that people don’t know networking. MTU default is 1500 and should be left alone. I used to set jumbo frames on our enterprise network which is setting MTU to 9000, and this can improve performance.

Use AT&T’s modem then buy your own mesh network from there. My house uses 4 routers so I can get 900Mb from all 5ghz devices anywhere in the house. Plus, if you get mesh routers, always get the wifi 6e or newer routers because of their dedicated backhaul used to talk between each router if they are not wired. Then from each router, I use either the ports on the routers or hook up a 5 or 8 port switch so I can hook up each device by Ethernet, I never use wifi unless if I can’t go wired.

1 more tip, I use a commercial switch in my audio room and it improved the sound quality because this switch  doesn’t use a wall wart, and instead of going out of the router to the streamer, I go thru this switch and it improved the sq.

Only use wifi if you can’t use a wired connection.

goofyfoot's avatar
goofyfoot
1,591 posts
 

I would try streaming TIDAL. If it happens with TIDAL, then it's AT&T.

tomrk
159 posts
 

It's not a DNS issue.   If you had a DNS issue, your PC would be struggling to even get to this site to post.

If you're having dropouts there's a good chance its the local network (which is my hunch).  

Try this on your PC (or Mac) in a browser.   Open your browser, type in play.qobuz.com.   Log in, and just start listening to music on your PC (or laptop whatever you have).   If there is no dropouts, it's not your ISP.   Try that for now and see what happens.  It will take you 5 minutes.

cobra55
11 posts
 

I am experiencing the same issues with Qobuz.  Song starts then after a minute of 2 it suddenly stops and goes to the next tract. Strange thing is it doesn't do it on all tracks. I have an Aurender A1000 streamer/dac connected to my TP-Link Deco XE75 Pro AXE5400 Tri-Band Mesh Wi-Fi 6E System.  I am not using Roon or connected to computer.  Streamer connected via ethernet to the satellite unit.  Have Spectrum 500 MB internet which clocks in higher around 565 MB most days. No issues with other connected equipment.  I posted the issue on the Aurender Face Book site but only response was is my Qobuz account active.  I'm going to order another ethernet cable to see if that could be the issue. 

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