Big issue with my fiber optics internet for Qobuz streaming
I just switched from cable to fiber optics for internet. Both download and upload speeds have been upgraded to over 600 Mbps, so speed should not be an issue at all. It came with a modem (AT&T BGW320 model), which handles the fiber-to-Ethernet conversion and also serves as a router.
For TV, video streaming, and cell phone access, the experience has been great—better than ever. However, when I stream Qobuz hi-res music, particularly 24/192, it continuously pauses, drops out, and/or skips tracks from time to time. Sometimes even lower-resolution music has similar issues.
I called AT&T support, and the technician performed a detailed diagnosis and reset from his end but found nothing he could address or offer to resolve the issue. He suggested raising the issue with Qobuz.
What could be the reason? Have you encountered such an issue? How did you resolve it?
Hey @lanx0003 try this in this particular order/ 1. Power down your streamer - turn it off and unplug it. This should clear out memory, buffer, etc. do not restart it from software/app as it may not result in clearing out cache or buffer 2. power cycle your DAC - turn it off, unplug it. Wait 30 seconds plug it back in. Let the dac boot up. If it doesn’t solve the problem it’s most likely your streamer that went kaput |
I have the same setup a you do re AT&T router, fiber network, etc. I was having issues with being able to access qobuz connect (via bluos controller) and it finally boiled down to needing to whitelist the qobuz website on the router using AT&T Smart Home Manager. Sounds like your problem is a little bit different, but you might want to check those settings to make sure qobuz is on the whitelist. FWIW - both qobuz and Bluesound techs were nearly worthless on this issue. |
Yes, this is exactly what I’ve just done. I’ve been playing 24/192 over Wi-Fi for the past almost 3 hours along with 3 other video content streaming for testing purpose, and the issues are gone. @djohnson54 and AI got it completely right. I haven’t changed the DNS or MTU either. That said, even aside from speed considerations, changing the DNS may still improve security by using one or two of the recommended options from @erik_squires or AI. Note that the DNS needs to be changed on the new router side, not on the modem per ChatGPT. Thank you @cleeds, @foggyus91, @tuberist, and @djohnson54 — and also ChatGPT, who provided a 100% accurate and to-the-point solution. I’m really happy to have resolved this annoying issue in such a short time. |
@lanx0003 Very little information here to go on. Do you use WiFi? What are you using as a streamer? If you use play.qobuz.com on a web browser do you have errors? What do the log files tell you on the router? Cheers. |
I had a similar issue in the past with the way AT&T implements TV over fiber. The solution is to implement VLANs (essentially virtual separate networks). You will need a managed switch to implement. Put the TV and streamer on separate VLANs. The other solution may be to drop AT&T TV and use YouTube TV or similar. |
