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Mytek Service? Still in business??

Anyone been able to get in touch with Mytek in recent months? I shipped my Manhattan II for repair at the beginning of May and still don't have it back as of July 19 with no meaningful update as to status. Several weeks in I was told the board was shipped to Poland but dozens of phone calls/texts/emails have been unanswered.  I am at a loss as what to do.

tdimler
mihow
28 posts
 

We are in touch with the customer. Mytek Support

thorl
5 posts
 

I'd be interested to hear if @tdimler actually had his unit repaired and returned.

I've heard enough about the endless excuses Mytek offers (Hi @mihow!) from a long list of others elsewhere (also good to check the Better Business Bureau and Ripoff Report) and have been on the receiving end of them myself for over 3 years now, still waiting for my pre-paid Brooklyn Bridge II upgrade. 

If this is how loyal, long term customers are treated, imagine how new ones are.

it's not a good look.

tdimler OP
133 posts
 

That would be a big negative. Last sign of life was a text from them on November 17.  I have reached out many times via phone, text, and email since then without a response.  Seems that social media postings are the only way to get attention, but everyone gets promises and no results.

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