The Music Room is Slipping

I've purchased 5 items from TMR with two of them having issues but TMR's customer service followed through both times. The first was for a pair of speakers that arrived with more aesthetic issues than described. TMR asked for details and photos and provided me with a very nice store credit I used on a future purchase.

The second issue was a bit more concerning and since this one I have not used TMR. I'm very familiar with Rega turntables and purchased a used P10 from TMR.

The P10 arrived without the cardboard wedge that lifts the sub-platter from the bearing. For those that know, without this cardboard wedge in place, the sub-platter can bounce up and down within the bearing hole during transit leading to potential permanent bearing damage. There's a reason Rega ships their tables with this wedge in place. TMR scrutinized my return a bit more but eventually came through.

My specific issue here was TMR is an authorized Rega dealer and should know the specifics of handling and packing their turntables, especially a $7k table, but should apply no matter the price. 

If one wants to reside in the "3 Ring Circus" of buying or even selling used audio components lower your standards. In general the seller wants an easy buck, the buyer wants something for nothing. Both parties deserve each other's hustling type of mindset. 

I agree years ago they offered a fair price for your gear and I had a lot of transactions with them. The gear was always as described or better and well packed. On my last attempt they offered me less than 20% of the value of an item that was presstine and about a year old 3 weeks later the manufacturer was sold to Bose and everything new and used went up 20%

Like one guy said nobody forces you to buy or sell but why wreck a good thing

My experience with TMR has been very satisfying. I’ve never paid their asking price. I always ask for reasonable discount and they have always obliged. I have returned speakers, cables and  never an issue. As far as boring products, not in my case. I purchase a pair of speakers from tmr I had never heard of(can’t remember the brand) and just recently purchased an Octive 300SE preamp for 2600. This pre today retails for 8k. When I received the preamp it was brand new looking. I could not find any sign anyone owned the unit. I did enquirer abut seeking them some gear,  it the price was a little low for me and I moved on. As been said, TMR is in business to make money.

Sounds like a lot of people justifying getting gouged on pricing.

Let's not forget they sell new Products as well, and they're getting the same margins on used gear.

They're the 7-Eleven of used audio gear.

Getting to know them by name, doesn't make the screwing any better :)