I have had good experiences in the past trading in my amps - I worked with Ryan.
I recently reached out to get an offer for a straight purchase of my speakers and was referred to Jerry who has gone silent after the first call.
The Music Room is Slipping
I cannot recommend doing business with them any longer. They DEEPLY lowball you when you sell them gear and then forget all about the mass profits they made on you when you are looking to buy something from them, They offer to stand behind a purchase, yes... but the reality is that it is all about max profits on used gear and lack of any sort of support or consideration going forward. They are nothing more than a pawnshop for audio gear and I am done with them.