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Goldenear….recent experience and lesson learned

Against better judgment, I bought a pair of GE Triton 3+’s new from my dealer about a year and a half ago for my home theater. I went against my gut, and bought a pair of powered speakers. Of course, last week one of the amps died. The speakers are still under warranty.
Reached out to my dealer, who called GE. Apparently GE no longer has replacement amps. I can remove the amp and send it in for repair, but no replacements are available. Pretty sh-ty. Nice job Paradigm (probably old news, put Paradigm now owns GE). Never been a Paradigm fan…and this just confirms my feelings.

Should have followed my gut and bought non-powered speakers and a separate sub instead of GE, Chinese assembled junk. Lesson learned! 

Just a heads up for all you GE owners if/when you have amp issues.

Prior to buying any GE speakers, call Paradigm to confirm they will have parts in the future to support your purchase.

jnc
robeffy's avatar
robeffy
84 posts
 

I like your thought on making sure you can get parts.  Very important, service and parts. 
My friends bought some Italian or European made gear, which was supported by 1 man in Canada, who had the background / training /  gear to repair with factory support.  Sadly, that man is no longer working on stereo gear.  Seeing as the power amps ( both of them ) have been in for service a few times,  I don't know what will happen on the next breakdown. I don't remember the brand name, it was highly reviewed in Stereophile, so it wasn't some totally cheap junk.

ericrhodes1's avatar
ericrhodes1
256 posts
 

Seems a lot of manufacturers are keen to move in that direction sadly. Even cramming streamers and dacs inside. They give flowery reasons such as DSP, better crossover integration, matching amps. I call bs. It sounds like the greed of upselling to me. And if it really becomes a thing, you know QC will begin to decline. 

That sucks man. Even DefTech had their issues 25 years ago. 

llg98ljk's avatar
llg98ljk
326 posts
 

Do you really believe that anyone would tell you that they don't plan to support products a few years down the road? Saying and doing are two different things.

ozzy62's avatar
ozzy62
3,712 posts
 

@llg98ljk 

 

+1

 

 

buellrider97's avatar
buellrider97
945 posts
 

  Sorry to hear about your issue. Hopefully it can be repaired and that it gets returned. Funny side note , as I Googled your speaker for details on the amp and crossover. I used cut and paste from your post regarding the exact name. AI answered with a picture of your speaker and a long article about the General Electric Triton dishwasher and all its details. They did not have any replacement amps either. Again I totally feel your pain and frustration and wish you a happy ending. I hope the humor helps as I mean no offense or joke at your expense. Respectfully, Mike B. 

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