VTL Service ??

Smart…  horrible people over there in Chino.   You want to talk about incredible customer service????    Zesto.   Not only is it great sounding gear the service is second to none.  Full disclaimer, my preamp had a bad tube socket from getting whacked laterally nothing to do with Zesto reliability 

Not only was the repair super reasonable, I decided to get the ESP Power supply update while it was there.   

I feel your pain, my first tube amp was VTL and it was almost my last.  Lule Manley is the most arrogant person I’ve ever had the displeasure of dealing with.    That amp sounded great when it worked…..I switched back to SS after that POS for a while 

I have had several tube amps since and none have needed repair aside from a bad tube or blown fuse .    Quicksilver builds super reliable gear , check out their new KT Mono amps

I can attest that as of 2025, nothing has changed with VTL's customer service. I seriously wonder how they stay in business. I guess they just service the super ultra rich and fleece them as much as they can.

Unlikely Bea has mellowed with age and i'm sure Luke is still obnoxiously arrogant..... not surprised it's still horrible in Chino .   There's only two companies I have ever shat on in these forums in my over 25 years online and that's VTL and another whom I have mended fences with as they stepped up in the end.  

I can't believe they are still in business either.  Truly horrible people.  

My experience with VTL customer service was horrible too. I dealt with Bea and it was quite an ordeal. I’ll leave it at that.

She's a real Bea.   Aaach