VTL Service ??

I was the second owner of a used vtl Stereo 50/50. It was a great sounding amp but shortly after I bought it it developed a popping noise.When the unit was built it came with a "lifetime transferable warranty".When I spoke to Luke Manley he informed me that vtl no longer honored that warranty. Naturally I was disappointed that they would not stand behind their "warranty",but sent he unit out to have the input caps replaced($200). When I got the amp back it sounded great but within 2 months I had a bad resistor(which I replaced )and then only weeks after that the right output transformer failed. Bea Lam at vtl was very pleasant to deal with, but the fact that they would not stand behind the original warranty caused me to buy a McIntosh amp and preamp. The irony is that when I was trying to get them to honor their word I was auditioning a vtl 2.5 pre and ST85 amp,and their reluctance to do so cost them a customer for life.

VTL 's service is horrible.....   Luke Manley is the most rude , pompous person I've ever dealt with in my life,  worst customer service ever.  

The guy selling iPods at Walmart cares more about you as a customer than they do......

Smart…  horrible people over there in Chino.   You want to talk about incredible customer service????    Zesto.   Not only is it great sounding gear the service is second to none.  Full disclaimer, my preamp had a bad tube socket from getting whacked laterally nothing to do with Zesto reliability 

Not only was the repair super reasonable, I decided to get the ESP Power supply update while it was there.   

I feel your pain, my first tube amp was VTL and it was almost my last.  Lule Manley is the most arrogant person I’ve ever had the displeasure of dealing with.    That amp sounded great when it worked…..I switched back to SS after that POS for a while 

I have had several tube amps since and none have needed repair aside from a bad tube or blown fuse .    Quicksilver builds super reliable gear , check out their new KT Mono amps

 

 

 

Luke Manley is a total piece of crap....  rudely dismissed my "lifetime transferable " warranty even after I had sent my info about the purchase to them from the original owner 6 months before I had a problem.   In fact I have never been treated as poorly by any company as I was when talking to Bea.   They have no clue.

At one point in time the David Manley designed VTL amps had this warranty .   Can't even imagine how many first and subsequent owners got screwed out of "warranty service"    im honestly surprised they are still in business.