Vinshine Audio SUPPORT ISSUE!

This is for our audio community awareness!

I have a defective Kinki Studio TaiHang and would like to repair it.

I sent multiple emails to Alvin from Vinshine Audio since 12/4 but not a single response or acknowledgment.

Is anyone encounter Support Issue with Vinshine Audio?

Any advice on how to get this matter resolved? I'm greatly appreciated.

hificd12-16-2025 9:37pm

rrboogie Details Discussions Posts This discussion Message User 69 posts 12-17-2025 at 02:43pm Copy Comment URL Report Comment Edit Delete I just heard back from Alvin. He has been on a business trip with poor reception. He has always been excellent with communication. Send him another email today.
hgeifman Details Discussions Posts This discussion Message User 2,445 posts 12-18-2025 at 12:37am Copy Comment URL Report Comment Edit Delete @hificd Maybe use the dedicated support portal on their site (the “Support” or “Help” section usually has a ticket form, sometimes separate from email).
marco1 Details Discussions Posts This discussion Message User 709 posts 12-18-2025 at 03:16pm Copy Comment URL Report Comment Edit Delete Emailed them last night regarding a warranty transfer. Received an acknowledgment email this morning. Their service still appears to be top notch.
hificd OP Details Discussions Posts This discussion Message User 1 posts 12-18-2025 at 07:38pm Copy Comment URL Report Comment Edit Delete Thank you all for suggestions and reply. Finally, I received a response from Alvin.