I was a courier for Fedex for 20 years. During my time with the company I tried my best to handle each package as if it were my own. However some of people I worked with didn't have that approach. All delivery companies have bad employees. UPS, Fedex, DHL and so forth. I know it's frustrating when something you packed well ends up damaged. I purchased a used Audio Research Amp years back in its original packaging that arrived damaged. It was obvious to me that the box had fallen from a great height. Luckily I was dealing with a great shipper who had insured the amplifier. UPS insurance covered all the repairs and shipping.
FedEx shipping damage
I recently sold my KEF R11’s shipped in original boxes & packaging to UT. Somewhere along the way they sustained significant damage arriving at the buyers home with significant damage to the boxes resulting in several corners of speakers being badly dented, although they seem to work (amazingly).
I over insured (double sell) in case one was lost or damaged as the pair would then be useless… never thought it could happen to both.
I submitted a FedEx claim, with damage pictures & other supporting information & consider the speakers totaled. 7-14 days for FedEx resolution.
I have never experienced this issue, so I am asking for any ‘got ya’, anything to watch out for, or any other recommendations to bring this to a favorable solution. Thank you.
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- 62 posts total
There are different types of pallets. On the one below, for example, the forklifting fedex doofex will need to go through the side walls before he can poke through the speaker box (might be worthwhile if some speaker being shipped costs a pretty penny). Light up such a pallet like a christmas tree with fragile flags. Also, there are some other smaller freight companies that actually care a bit to have ya as a return customer. fedex and ups are not the only gigs in town.
America could generally learn from the Japanese (for example) about how to take care of things that belong to others, treat it as your own...Unfortunately, its a self serving culture that largely spawns entitled callous fwits. @corelli wrote
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I currently have an active claim with UPS. Since I shipped through Pirate Ship I had to file with UPS Capital. That was over a week ago and I haven't heard anything. I shipped a pair of tube monoblocks in their factory crates. One arrived unscathed. The other one was actually upside down in the crate once the lid was removed. Broke the plexiglass tube cage, broke an output tube and scratched and nicked the faceplate and top plate. I don't have a real warm n fuzzy about this one. I reimbursed the buyer what he asked for, but I think I'll be left holding the bag when the dust settles. |
- 62 posts total