Auralic Support

Here's an update on my G1.1.  I deleted all my user settings, which (I think) restores the unit to factory settings.  Then I rebooted and reestablished wireless connection using my iPhone.  Unit plays for a few songs and then gives an error msg while endlessly buffering.  In other words, same problem.  It seems to be worse when I play a mix or one of Tidal's playlists.  I've been able to play one album in its entirety.  

Audio Advisor got back to me with a shrug saying that Auralic left us all "high and dry" and that AA can provide no support or any suggestions other than to Google it.  I guess I shouldn't be surprised.  

So, I'll keep monkeying with it and hope for the best for a while.  However, I suspect that this problem will only get worse over time and I will have to replace.  

I note the recommendation for Aurender and have been looking at them.  Does anyone know anything about the PS Audio Air Lens?  I have their Stellar phono pre and am happy with it.  

@norcalal do you have a second streaming device in the house that’s logged into tidal using the same account? See if you log out of tidal on all devices except auralic, if the issue still persists. 
Second suggestion would be to wire the Auralic to a router or extender. But I think your issue is tidal account contention with multiple devices. 

@norcalal 

From what you have tried you may have narrowed it down to a hardware issue with the wifi chip or some other part of the streamer hardware beginning to fail.

If you decide to replace it - I have two of the Aurender A1000 all in one models and I can highly recommend them. One bumped a Lumin U1 and Denafrips Venus II DAC out of the rotation with better sense of detail and timing.

Be careful you get a newer Aurender product to get the new software (built in Tidal Connect etc).

Otherwise Lumin has always been a good name for streamers.

Just a question. Are you using the wifi part of the unit? If so that was one of the worst parts of the Auralic. Get a wifi extender and plug it in close (not too close) to the unit and plug into ethernet port. This will bypass the wifi and may fix the problem if it is related to wifi. And when you get a new streamer you can use it for that. Internal wifi circuits if streamers have them are generally unreliable.

Unfortunately what probably happens is there is a change in streaming services that requires an internal change in the streamer... and without support, it cannot be made.