A Problem For U.S. Audio Manufacturers


After trying to send an expensive pair of Synergistic Research speaker cables back to its factory from Canada for modification (i.e. to have then bi-wired) via FedEx, I learned something that severally impacts the desirability and marketability of U.S. audio products for foreign purchasers: you can't send audio components (cables, amps, preamp, speakers, etc.) back into the States. 

I have since learned that the problem extends beyond warranty issues.  Some audio friends and associates here in Canada and Germany have shared that they were unable to deliver their used gear sold to purchasers in the United States.

The first regulatory road block imposed by CBP is a form that the shipper must provide to CBP after the goods have been shipped and are sitting in U.S. Customs. The form requires the consignor to certify the exact content by weight of aluminium, steel and copper.  I was able to do that with the assistance of the manufacturer.  However, the goods continue to sit in U.S. customs under a notation that "further information is required. 

Here's the catch.  You and the shipper aren't given details as to what additional information is required.  The shipment just sits and sits in customs purgatory.  Ultimately, you have to cancel the shipment instructions, get the shipment back and try and get a refund because the U.S. has closed its borders for business with countries it doesn't like whether you are a commercial entity, a retailer or simple audio enthusiast. 

Sad!

rspyder
@fpomposo 

...  But it also sounds like you have TDS

TDS v2.0 is extremely contagious.  Let’s hope that RFK Jr is working on a vaccine to cure it.    Oh wait!  He might not. 🤔

@ticat A quick google search shows that due to regulatory complexities, due to the new tariffs and laws, importing foreign goods has become more problematic. Perhaps you should leave your prejudices home as well. 

jmalen123 posted
"It's got to be said by someone, so here it is. Wah, wah, wah. I buy American whenever possible and used in America when not. Also... I like good music on a good system and sharing said with other like-minded individuals. Politics be damned."
If you only buy American, then politics is your agenda.  We all would just like the opportunity to buy what we want and not be manipulated into buying what a government or someone's preaching us to buy.

I have bought, sold and shipped numerous audio gear on both sides of the border for over 30 years and, you're right', it wasn't an issue for Canadians - in the past.  I'm simply saying, it is now.  According to UPS, DHL and FedEx it is an issue,  I checked with each of them when I selected FedEx. They all said the same thing: don't waste your money with expedited shipping options because it will take weeks to get the shipment from Canada to the States.  Basic "Ground" is your best "bet".  BTW: my package to Synergistic is still being held at the border by CBP.  

@earthbound 

My most recent experiences: in the past few months shipping audio internationally:1 purchase, 2 sales and one cartridge re-tip, all in excess of $500. The only issue was the “repair” and it was mostly my bad (paperwork nightmare at the border that could have been avoided if I did more research). Is that the prejudice to which you refer? If so I can stop dealing with American businesses if that would make you feel better but I suspect that would make for a less dynamic relationship between our two countries.