Diagnosing a streaming failure


 

I have an VERY intermittent streaming failure, let’s say once a month, if that, with daily playing. I have a LAN connected Aurender N150 connected via Cardas Clear USB to my Qutest DAC playing Qobuz. 

The failure occurs only at the start, no sound, conductor shows streaming. A couple times rebooting N150 & Qutest works… 2 times (including this afternoon), rebooting doesn’t work and swapping USB cables gets it working again. 

So bad USB cable… not necessarily as putting the Cardas back, still works. 

When failure occurs, my CD player always works (connected via coax BNC) to my Qutest. So that eliminates everything in my mind but the N150 and the USB portion of my Qutest. 

My N150 only has USB out, so can’t check other outputs. I used to think it was an Qutest issue, but now not sure as a couple of times recently the Aurender skipped songs.

Thoughts?Any diagnostic recommendations would be very much appreciated! Thanks!

 

signaforce

@erik_squires Thanks! You may be correct, as my internet has been wonky lately (AT&T 1Gb fiber). Rebooting the AT&T portion seems to have resolved that, as I am getting 500mbps WiFi speeds throughout the house. 

I have my upstairs Aurender Ethernet connected via my old Ethernet backhaul to my downstairs main router. My Asus mesh system (3 total routers) is now using a wireless backhaul. 

I did that to eliminate one of the routers from my chain to my streamer, and allowed me to move that second router far from my audio system. Thoughts?

@fthompson251 My main router is new, but who knows… thanks!

I never get a single glitch since isolating my whole house router from my audio router. Audio router first router after modem, whole house router daisy chained to audio router, this all hard wired, no wifi on audio network. 

All…Aurender has a 240GB SSD cache for OS and playback. Your music is loaded onto this SSD and a playback happens from the SSD. This isn’t some minuscule wonky in memory buffer. You can literally pull Ethernet cable out of your aurneder if you are playing a playlist and it will continue on until it runs out of cache. It will be hours before this happens. The concept of network hiccups don’t exist here with this design unless you have no internet to load up the cache. 

I have a N150 connected to my Schiit Yggdrasil DAC, I've never had this issue, I mostly listen to my music library ripped to the internal SSD, and occasionally listen to qobuz but it's been flawless for the last couple years.. my USB cable is a old NOS Synergistic Research I got from a buddy that is pretty good but someday I'll probably get something better.

Thinking out load: What router are you using and is a ping test part of the test scenario? I would try Speed Test by Ookla abd make sure your ping is less the 8ms.  Anything more would indicate some latency and the app/device is buffering before it plays to eliminate drops in the middle.

Second is never use the providers router.  This allows them to throttle your service during peak times.  Some carriers share your bandwidth and collect date from you using that device in your home.