Eversolo A10 died - Questions


My Eversolo A10 just died on me. There is no power at all. The fuse looks good but maybe I will replace it anyways. It saids 250V. Does anyone know what amp the fuse needs to be? 

Also, I bought it used. Does anyone know how I can get it serviced if it is not under warrantey with Eversolo? Any one have any experience on this? It's the Chinese new year so support is off for a few days :( 

dman777

Supposedly Forte has a repair facility,  my warranty was with Summit, the original importer.   They ( eversolo) hadno contingency plan for repairs prior to that.  Even more reason to have just exchanged it. 

The South Korean Aurender is great. They’ve been responsive every time I had a support question. Great build and service in the USA. Solid company. I no longer have my N200 but I wouldn’t hesitate if I was in a market for a new streamer. 
You have Playback Designs, Bricasti and PS Audio that’s US made. EMM Labs, Bryston and Sim Audio in Canada just to name a few in different price ranges. 

Hi there.

 

Here's the support from Eversolo, thanks for your patience.

According to this power issue, please contact the seller of your A10 for a fix. 

If there's any need, you can search help for [email protected] or 

https://forum.zidoo.tv/index.php?members/zidoo-support-kim.197966/

 

Best Regards,

Kim

Not to hijack this, but I am curious has anyone ever had to use the Denafrips repair facility in Texas and were you satisfied with the results? 

Just a update to this... I have been speaking to Eversolo in China. Their support is really nice. It's a bit difficult at one email per a day. They said that if I can show proof that the Eversolo was bought from a store, even if I was not the original owner, they will help me get in contact with the store for repairs. 

I am friends with the original owner and he sent me proof of the order purchase. I am just waiting at this point to here back from the store that it came from (Summit HiFi).