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Eversolo A10 died - Questions

My Eversolo A10 just died on me. There is no power at all. The fuse looks good but maybe I will replace it anyways. It saids 250V. Does anyone know what amp the fuse needs to be? 

Also, I bought it used. Does anyone know how I can get it serviced if it is not under warrantey with Eversolo? Any one have any experience on this? It's the Chinese new year so support is off for a few days :( 

dman777
oddiofyl's avatar
oddiofyl
4,590 posts
 

oddiofyl's avatar
oddiofyl
4,590 posts
 

oddiofyl's avatar
oddiofyl
4,590 posts
 

oddiofyl's avatar
oddiofyl
4,590 posts
 

This is an example of terrible support, just replace it.    I can not understand why they would let a customer get so fired up about their brand

They definitely need a lesson in customer service.   How stupid are you as a manufacturer to have a guy posting on your targeted Instagram ads and feed and do nothing about it ?   Not to mention here and on other forums.  

oddiofyl's avatar
oddiofyl
4,590 posts
 

20 years ago I used to work in this biz, I manned the phones and user forum for PR damage control. I was also involved in Beta testing and QC   Posts like mine are NOT what you want to see on forums.   

As a manufacturer it's pretty easy to give great service,  you have control of the product from inception through prototype. Beta,  production.     There is absolutely no reason they can't send a replacement,  they just don't want to.   Very stupid as it would have prevented a lot of negative posts and not cost them sales.   And they look like a good ambassador of HiFi by simply exchanging it for a Gen 2. 

Very foolish lose a customer for life.  

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