The $9,000 is not cheap but they do have a generous trade in policy so that helps a lot. Depending on what you have, you can take $3,000 off the price which makes it a great deal compared to brands costing 2-3 times as much.
I traded in my PS Audio BHK preamp. The new pre amp sounds great and is well worth the money if you are playing the "high end" game for your musical enjoyment.
Read about it and compare it to other brands and I think you'll agree.
They did seem embarrassed by the issue but I just hope it can be resolved soon.

