Innuos Zen MK3 tips and tricks

Hi folks, problem is solved.
 

After a few bruised knuckles, trying to check every connection, and absolutely determining that there is sound output appearing to come out of the streamer I went back to the software.

So, what I have found is that when I tried to set up QoBuz Connect it appears to take over the Innuos Sense app. Even though I had paused the QoBuz app and then even stopped in entirely and closed the app, it still had preemptively taken over the Innuos Sense app - so my Sense songs did not play. Why?

 Because when I reopened QC and looked at my current selected song, and then looked at the “selected output” (the DAC) it was muted!

Arrggh. 

As soon as it was unmuted in QC all was good. 

So be careful to check that your output with QoBuz Connect is not muted so when you go back to just your Innuos library the songs can be heard!

Tim

Thanks for sharing.  Glad you’re back up and running right.  I tried using Qobuz Connect with my Zen and it will only play Hi-Res songs.  It sees the non-Hi-Res songs but skips over them.  I contacted Qobuz and Innuos. After trying all of Qobuz’s suggested fixes it Looks like a software glitch with Qobuz.  After spending time and dealing with the frustration I am back to running Qobuz through the Sense app and all is well.  I had similar issues with songs supposedly playing but no sound etc. Switching between the 2 Ops So I will leave well enough alone until a fix is found.  

Don’t skimp on ETHERNET CABLES OR USB ,

YOU NEED A LINEAR POWER SUPPLY TO YOUR ROUTER ,DIGITAL IS NOT GROUNDED  I BOUGHT A LINEAR TUBE AUDIO LPS AND COMES WOTH A EXCELLENT DC CABLEB USE A DECENT POWER CORD , AND YOUR ETHERNET HUB , AT MINIMUM A $600 SB-6 ETHERNET HUB ,

GOOD POWER CORDS GIVE YOU MUCH BETTER ISOLATION AND RESOLUTION LINNE CONDITIONER ALSO , I USE A AQ NIAGRA 3000

looking to buy the 5000 soon  though  a upgraded Ethernet hub ,is on my short list.

I got a 6A Ethernet cable made to length and tested with the results included from Blue Jeans cable and a USB cable from Pine Tree Audio.  Excellent cables reasonably priced. 

So the secret hiding place for an inadvertently muted system in the QoBuz Connect setup is in the server selection page. When you click on a song, at the very bottom of the page underneath the Play icon is a view of the device it is playing on. If you clicik on it, it takes you to the "Selected Device" page on your phone app (I am using an iPhone). And at the very bottom of the page is a sound bar for the volume and a mute button which one does not usually use, I bet, since we have other ways to modulate the volume. Look there is your sound is wonky. I attached an image of the screen grab to demonstrate. Othe glitches with QoBuz Connect so far are leading me to simply playing the app through Sense as I did before.

https://www.dpreview.com/galleries/0488924502/photos/4480558/qobuz-image

Tim